Refund and Returns Policy
Last Modified: December 23, 2024
Introduction
At Peppi, we are committed to ensuring that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer a refund and returns policy to make the process as easy as possible.
Eligibility for Returns
You may return items within 30 days of receiving your order, provided the items are unused, in their original condition, and with all tags or labels attached. Certain products, such as perishable items or personalized goods, may not be eligible for return or refund.
Steps to Return or Exchange an Item
Contact Us: To initiate a return or exchange, please email us at info@peppi.site with your order number and details of the item(s) you wish to return.
Return Authorization: We will provide you with a return authorization and instructions for sending back the item(s).
Shipping the Item: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Inspection and Refund: Once we receive the returned item, we will inspect it to ensure it meets the return conditions. If eligible, we will issue a refund to the original payment method or process an exchange.
Refund Policy
Once the returned item is received and inspected, your refund will be processed. Refunds will be issued to the original payment method within 7-10 business days.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us immediately. We will provide a full refund or send a replacement, depending on your preference.
Non-Refundable Items
The following items are not eligible for return or refund:
- Gift cards
- Personalized or custom-made products
- Sale or clearance items
Changes to This Refund and Returns Policy
Peppi reserves the right to modify this policy at any time. Any changes will be reflected on this page with the updated “Last Modified” date. Please review this policy periodically for any updates.
Contact Us
If you have any questions about our Refund and Returns Policy, please reach out to us:
Peppi
1405 W 5th St Tularosa, New Mexico 88352
Phone: (505) 585-4662
Email: info@peppi.site